Service

• WHAT KIND OF SERVICE IS FIRST-CLASS?

• Some people would say that the first time to solve customer questions

  Some people will say, customers as god to serve

  Some would say make the customer feel at home

  ……

  These statements are also correct and false, because these are directions and slogans, 

  which are actually very empty.

  We will quantify the service to the work, strictly implement and implement, 

  and link it to performance appraisal.

  
  

• FIRST

  Develop SOP, quantify service rules through standard operation procedures

• For example, in the email section, we will reply within 12 hours, even if it is only a quick reply

  In the order link, after receiving the customer order confirmation, the PI needs to be done on the same day,

  signed and sent to the customer

  In the payment process, once the payment is received, a confirmation message must be sent to the customer 

  to express formal receipt, thanking the customer

  In logistics, we not only make sure you get the right product but that it arrives on time for the right price. We 

  follow your shipment through to your door.

  
  

• Second

  Strengthen service advantages in the crisis

• For example, after the sale, if you have any complaints, we will actively communicate with you, 

  do our best to help you solve the problem ,and never shirk responsibility

  
  

• Third

  The service customer is not in court, no need to argue right or wrong

• What we have to do is to solve and deal with the problem for the customer, not to create more 

  problems for the customer.